Frequently Asked Questions about Sargood on Collaroy.

A person living with spinal cord injury and their family, friends and/or carer.

In booking a stay at the resort, you acknowledge that:

You have permanent damage to your spinal cord that is not progressive or palliative.
Your needs meet the primary purpose of Sargood on Collaroy, and that is to support and promote access and inclusion for people with spinal cord injury.
Please note that:

Sargood on Collaroy cannot support you if you have significant behaviours of concern or addictions that may affect the quiet enjoyment of other guests.
Staff at Sargood on Collaroy are trained to support people with traumatic spinal cord injuries. If your care requirements are complex and likely to exceed the staff’s skill set, you might be required to bring your own trained support.
Sargood on Collaroy is not a medical facility and the staff cannot manage any medical conditions you may have. An ambulance will be called if you require medical attention and that you will be responsible for any costs incurred in transporting you and/or your equipment to and from hospital.

There is no ‘typical stay’. Every guest will have different needs and goals, so the length of every stay will vary. However, we do not offer a permanent resident stay; our maximum length of stay is 28 days.

Guests can come to Sargood on Collaroy at any stage—while in hospital for weekend leave, for short stays or for rest and relaxation once living in the community. If on leave from hospital guests will need to discuss the possibility of staying at Sargood on Collaroy beforehand with their inpatient team.

You have the option to stay with your own attendant care worker or receive assistance from our Guest Attendants. Specifically trained to work with people with spinal cord injury, our guest attendants can assist with everything from personal care to recreation and leisure, meal preparation and feeding assistance and community access.

Yes, guests are welcome to bring their own attendant carer worker with them. Interconnecting rooms are available on request. (Extra charges apply, however icare may assist with funding in some circumstances). Speak to your icare coordinator in this instance.

Royal Rehab LifeWorks is conveniently located onsite at Sargood on Collaroy. They offer a variety of allied health and support services including exercise physiology, physiotherapy, and allied health assistance that you can access during your stay. Their therapists specialise in the rehabilitation and management of spinal cord injuries.

External Therapists, Case Managers/Coordinators and Suppliers are welcome to see guests onsite; however, we reserve the right to deny entry to any individual or business onto the premise at any time. Sargood on Collaroy have the right to ask to see insurance certificates and appropriate evidence of competency at any time.

All services must be delivered in a guest’s room. Communal spaces at Sargood on Collaroy, including the gym, are not to be used by External Therapists, Case Managers/Coordinators and Suppliers.

No External Therapist can treat/train/support Club Sargood clients onsite at Sargood on Collaroy. Club Sargood clients can bring their own support workers onsite to assist with sessions at no extra cost. All support workers and carers must sign in and out at reception when onsite at Sargood on Collaroy.

Specialised equipment and supports are standard room features. They include but are not limited to:

• ceiling hoists
• shower commodes
• electric ergonomic hi/lo beds
• height adjustable kitchen benchtops
• deluxe bathroom with adjustable rails, back rest and shower seat
• the latest in-home automation and adaptive technology

There is also a large variety of adaptive recreational equipment onsite that can be used at your leisure.

Yes. Sargood on Collaroy welcomes guests with quadriplegia requiring ventilation. Our staff however are not trained to operate ventilators so guests must come with their own carers. Please note that oxygen is not available onsite. If oxygen is required it must be brought by the guest. If using an Oxygen Concentrator, please contact us to discuss whether your support requirements are able to be met.

Yes. Children, partners and friends are most welcome to stay at Sargood on Collaroy, subject to availability of rooms. Interconnecting rooms are available if necessary and the spacious rooms can accommodate everyone from solo travellers to families.

Sargood on Collaroy has been purpose built for people living with spinal cord injury. Throughout the design phase a number of access consultants and wheelchair users were engaged to make sure that the building was completely accessible and easy to use. Open spaces, extra wide doors and windows at wheelchair height, recessed door tracks are all key features, designed to make your stay as comfortable and independent as possible.

All rooms and facilities feature the latest in-home automation (iPad activated room controls) and adaptive technology. For example, in each room there is an iPad console for easy control of doors, lights, blinds, windows, air-conditioning, heating, television (LCD TV with Foxtel, digital TV channels & a selection of free movies), intercom and free WiFi. More information can be found here

Sargood on Collaroy does not have an onsite restaurant, however eating out, ordering in and bringing your own options can all easily be arranged.

Eat in: The resort is located near a wide variety of accessible local cafes, restaurants and bars. The iPad in each room contains a link to a website that lists all the local eateries and their accessibility details.

Order in: If you prefer to ‘eat in’, we have a beautiful common kitchen and dining area where guests are welcome to cook and/or eat together. Of course, we also have fully equipped kitchenettes in all rooms.

To order in, we are serviced locally by both UberEats and Menulog. Both these services can deliver food directly to your room.

Bring your own: Alternatively, you may like to bring your own food or purchase some once you are here. There is an accessible IGA across the road and our Guest Attendants can assist you if required.

You can also organise to have your groceries delivered by ordering through Coles Online. Our guest attendants can unpack your groceries in your room, ready for your arrival.

Please have your groceries delivered to:

Sargood on Collaroy, 1 Brissenden Ave, Collaroy, NSW 2097. Ph: (02) 8597 0600

Find out all the details at on our website page ‘Getting Here’

Yes. You can access Sargood on Collaroy via the front reception on Beach Road or via our car park. Both entrances are accessible.

Our free carpark can be accessed via Birdwood Avenue, Collaroy (the garage is at the very end of the street). If you press the intercom button on the right of the driveway, one of our staff will be ready to buzz you in. There is a lift straight from the carpark up to our Conference Room and Royal Rehab Lifeworks on Level 1 and Guest Rooms on Level 2.

There is also plenty of free street parking along Brissenden Avenue or Beach Road, Collaroy. Our reception entrance is located on Beach Rd (opposite number 49).

Our team of specialist support staff are available to provide qualified guidance, assistance and support throughout your stay include an onsite Registered Nurse, Occupational Therapist and Adaptive Recreation Team.

Royal Rehab LifeWorks is conveniently located onsite at Sargood on Collaroy. We offer a variety of allied health and support services including exercise physiology, physiotherapy, and allied health assistance that you can access during your stay. Our therapists specialise in the rehabilitation and management of spinal cord injuries.

Please note Sargood on Collaroy is not a medical facility and therefore cannot manage any medical conditions you may have. An ambulance will be called if you require medical attention and you will be responsible for any costs incurred in transporting you and/or your equipment to and from hospital.

Sargood on Collaroy is happy to accommodate guests travelling with an assistance animal. If you have an assistance animal, and are visiting from another state, please note that you will still need to follow the Sargood on Collaroy policy (listed below), which adheres to NSW law as stated by the Office of Local Government.

• Provide proof of accreditation (must have a medallion on their collar with the registration number and/or the owner must also carry a laminated pass).
• Assistance animals are required to be harnessed and wearing their bibs in all public areas within Sargood on Collaroy.
• Assistance animals must not urinate or defecate anywhere inside the building. They must be taken outside, and all faeces removed and placed in a rubbish bin after being sealed in a plastic bag (Sargood on Collaroy can assist with this).
• Only animal water and food bowls are to be used for your assistance animal. Sargood on Collaroy has some available upon request.
• Assistance animals must not cause harm to another person, animal or property.
• Assistance animals must not disturb other guests by causing noise such as barking or scratching.
• Assistance animals must not sleep on beds, couches or furniture in the guest room or common areas. You may bring a clean animal bed or ask staff if one is available to borrow. This is important for the sake of other guests that will use the property and may have allergies. Specific rooms may be allocated for those with assistance animals to aid in the comfort of others.
• If an animal behaves in a manner not consistent with the required behaviour of an assistance animal (e.g. lunging at other assistance animals or barking/growling at other guests), then arrangements must immediately be made for the offending animal to leave the premise, and they will not be allowed for future stays.  If a guest is unwilling to follow this requirement, their accommodation will be cancelled.

Unfortunately we do not allow pets onsite at Sargood on Collaroy.

Sargood on Collaroy is happy to accommodate guests travelling with an assistance animal. If you have an assistance animal, and are visiting from another state, please note that you will still need to follow the Sargood on Collaroy policy (listed below), which adheres to NSW law as stated by the Office of Local Government.

Before your assistance animal is allowed onsite at Sargood on Collaroy you must adhere to the terms below:

• Provide proof of accreditation (must have a medallion on their collar with the registration number and/or the owner must also carry a laminated pass).
• Assistance animals are required to be harnessed and wearing their bibs in all public areas within Sargood on Collaroy.
• Assistance animals must not urinate or defecate anywhere inside the building. They must be taken outside, and all faeces removed and placed in a rubbish bin after being sealed in a plastic bag (Sargood on Collaroy can assist with this).
• Only animal water and food bowls are to be used for your assistance animal. Sargood on Collaroy has some available upon request.
• Assistance animals must not cause harm to another person, animal or property.
• Assistance animals must not disturb other guests by causing noise such as barking or scratching.
• Assistance animals must not sleep on beds, couches or furniture in the guest room or common areas. You may bring a clean animal bed or ask staff if one is available to borrow. This is important for the sake of other guests that will use the property and may have allergies. Specific rooms may be allocated for those with assistance animals to aid in the comfort of others.
• If an animal behaves in a manner not consistent with the required behaviour of an assistance animal (e.g. lunging at other assistance animals or barking/growling at other guests), then arrangements must immediately be made for the offending animal to leave the premise, and they will not be allowed for future stays.  If a guest is unwilling to follow this requirement, their accommodation will be cancelled.